It is a truth universally acknowledged (at least by frequent fliers) that the Mumbai and Delhi international airports are among the worst in the world. And now, the International Air Transport Association (IATA) says so too.
In its customer satisfaction survey for 2004, IATA has ranked the Mumbai airport 26th in a list of 40. Delhi is no better at number 25. Both have ratings well below the Asian and global averages. While Mumbai airport scored 2.87 on a scale of 5, the Delhi airport was 2.96. The global average is 3.64.
The survey rated Hong Kong International Airport the “best airport worldwide", followed by Seoul’s Incheon and Singapore’s Changi.
It says the Mumbai airport — India’s busiest, catering to more than 30 per cent of the country’s passengers and handling around 520 flights daily — barely offers what it dubs as ‘Adequate Level of Services” (ALoS).
The survey covered the entire airport experience of international and domestic travelers who rated airports on 30 service-related factors before boarding flights. Among the parameters were terminal cleanliness and signage, seating facilities, immigration queues, waiting time at check-in and security counters, baggage handling, extended connecting time to airlines, clarity of boarding calls and language skills and friendliness of airport staff.
More: hindustantimes.com
Send an E-Mail for mumbai Property Enquiry!
Related News from Mumbai
Airports strike: Passengers bear the brunt in Delhi, Mumbai
New Delhi/Mumbai: With the employees continuing in strike mode, passengers bore the brunt of in the country's key airports of Mumbai and New Delhi. The 22,000-member Airports Authority of India Employees Union members broke windows of airport buildings and scuffled with security staff as they stayed off the job to protest privatisation plans of Delhi and Mumbai airports. Though flight services were not largely affected, passengers reaching the airports, especially in Delhi, Mumbai and Kolkata were greeted by the stench of garbage and clogged toilets. Police and Rapid Action Force in riot gear stood guard outside the country's two main airports
Govt may re-evaluate bids for Delhi, Mumbai airports: sources
The government may agree to re-evaluation or rectification in six technical bids for modernisation and privatisation of Delhi and Mumbai airports, official sources said today. But it is unlikely that the entire process will be scrapped and new bids will be called following criticism from various corners, including from two senior officials of Airports Authority of India (AAI) who have asked for fresh technical and financial bids. Sources said derailing the process at this stage will hurt the growth of the country's aviation sector. According to reports, AAI's chairman K Ramalingam and member finance V D V Prasad Rao said in
Experts panel on Delhi, Mumbai airport modernisation set up
Cabinet Secretary B K Chaturvedi today set up a group of technical and financial experts to advise the high-powered official committee headed by him on the bidding process for modernisation and restructuring of Delhi and Mumbai airports. The panel of experts, headed by Delhi Metro chief E Sreedharan, also includes Financial Controller of Indian Railways Sivadasan and top officials of the Airports Authority of India and Directorate General of Civil Aviation, among others, sources said. The group of experts would make comprehensive scrutiny of the bid criteria, especially its technical and financial aspects, and find out whether the laid-down procedures and norms
JV cos to design development plans for Delhi, Mumbai airports
The two joint venture companies set up for modernisation of Delhi and Mumbai airports would be entrusted with the task of designing programmes for immediate development of various facilities in the two airports within 100 days. The companies, set up by private consortia led by GMR and GVK groups and Airports Authority of India (AAI), would hold their first meeting here today after having signed the OMDAs (Operations, Maintenance and Development Agreement) and the shareholders agreements on April 4. They (JV companies) have been asked to prepare programmes for immediate development of these two airports. There will be 100 days
High Court dismisses Reliance plea on Delhi, Mumbai airports upgrade contracts
THE Delhi High Court on Friday dismissed the petition filed by the Anil Ambani-promoted Reliance Airports Developer Private Ltd challenging the award of contract for modernisation of the Delhi and Mumbai airports. Disposing of the RADPL petition, Mr Justice T.S. Thakur and Mr Justice B.N. Chaturvedi held that there was transparency in award of the contracts. No mala fide or arbitrariness were acted upon in awarding the bids to two private developers. The court also held that no legal infirmity was acted upon in giving the bids to GMR-Fraport and GVK-ACS for modernisation of Delhi and Mumbai airports, respectively. We